To be a member of our website Al-Kamil.com, first it is required that you fill in the registration form, agree and undertake to comply with the provisions of the user agreement for Al-Kamil.com. By filling in and ratifying the registration form or getting any order, the user agrees to be bound by the user agreement of Al-Kamil.com.


1.1Al-Kamil.com allows its members who ratify the agreement to order from the website online.

1.2 The purpose of this site is to provide a simple and convenient service to consumers, linking them to shop their Groceries in the easiest way. Interactive prices and discounts allow customers to build and submit orders at the click of a button.

1.3 We have created the website to serve as grocery shop in online market. Al-Kamil.com is a commercial service for grocery delivery online.

1.4 All the displayed products and deliveries are under our responsibility. Please be aware that Al-Kamil team will do everything to meet the delivery time specified, however delivery times may be affected by factors beyond our control and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay.


2.1 Al-Kamil Grocery shall mean selling of Food & Non-Food Household Products.

2.2 Al Kamil service turnaround period will be 24/48 Hrs based on the time of placing the order.

2.3 Al Kamil services shall include the collection and delivery of household products at the specified slot timings and days. The services will be rendered from Saturday to Thursday in two slot timings ie. From 9am to 12pm and 3pm to 6pm.

2.4 All ordered products must be counted and examined by the customer before acknowledging the Invoice.


3.1 Once your order has been accepted, this represents an agreement between you the customer and Al-Kamil. Al-Kamil.com has sole responsibility for this order.

3.2 Cash payments are made directly at Al-Kamil Pickup Point after fulfilling the order and incase of orders which have been placed as cash against delivery.

3.3 In case a payment with credit or debit card on the Site, then the transaction is processed by Al Kamil only.

3.4 Minimum Order Amount for free delivery would be 10/- OMR. The products can also be self-collected and inturn avail special discount of self-pick up

3.5 Debit / Credit Cards:
Please read the following terms of use and disclaimers carefully before using Debit / Credit Cards: The customer is liable to pay by cash on delivery if any extra charges on the amended products upon the costumer request.

3.6 You may cancel the order and exchange the products no amount will be refunded to your Bank account.


4.1 Al-Kamil agrees to deliver the order in suitable materials packing. Frozen products, Fruits and vegetables and chilled product will be provided in disp. cool-box .as per other items will be provided in suitable packing.

4.2 We will deliver the order to owners/customers doorstep at the specified slot timings. If in case the we fail to deliver the order on time, then shall prefer the owner/customers timings.

4.3 In case the customer is not available at the specified slot timings at their home or fail to receive within days of booking after several interactions has been made between owner/customer and the Company, then the Company on completion of 30 days period shall not accept any responsibility and no claims will be entertained thereafter.


5.1 At Al-Kamil your comfort is our priority. Just contact our costumer care and we will get in touch with you and resolve the problem by providing a replacement of the same product or other product. we will do our best to ensure your satisfaction.


6.1 Al-Kamil shall be excused from and shall not be liable for any delay or failure in the performance of the service due to causes beyond its control including but limited to act of God, war risks, fire, floods and actions of Government.


7.1 These Website Terms shall be governed by and construed in accordance with the law of the Country ( Sultanate Of Oman ). Disputes arising in connection with these Website Terms (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the courts in the country ( Sultanate of Oman ).

8.0 Order Cancellation

8.1 You have the right to cancel an order before 12hrs from the delivery timing which you have chosen.

While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any order that is based on inaccurate information. and will notify you immediately of the cancellation.

9.0 Product Return

9.1 In relation to any product returns, the terms of product return belonging to Al-Kamil are applied. Al-Kamil.com does undertake any responsibilities for the disputes.

9.2 Al-Kamil believe that customer satisfaction Is a priority the product will be replaced with same product or a similar.

10.0 Refund Policy

10.1. Al-Kamil.com takes customer satisfaction very seriously. In the case of problems with your order, please contact customercare@al-kamil.com through our mail or call us on our number which provided in the website and we will assist you. In appropriate cases, if you have already been billed by Al-Kamil.com, Al-Kamil.com will issue full or partial refunds. In the following cases: if you did not receive your order or received an incorrect order, you may be issued a full refund; if part of your order is missing, we may issue a partial refund. In every event, we will do our best to ensure your satisfaction.